Frequently Asked Questions
Everything you need to know about our skin-loving formulas.
Are Gently Soap products safe for sensitive skin?
Yes, our products are specifically formulated with hypoallergenic ingredients and are dermatologist-tested to ensure they are safe for even the most reactive skin types.
Is your packaging eco-friendly?
Absolutely. We use 100% recyclable boxes and biodegradable packing peanuts to ensure our environmental footprint is as gentle as our soap.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order ships.
Do you test your products on animals?
Never. Gently Soap is proud to be 100% cruelty-free and Leaping Bunny certified. We believe beauty should never come at the expense of our animal friends.
What is your return policy?
If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund. Please contact our support team to start a return.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.