Returns & Exchanges

At Gently Soap, we want you to love your skin and your shower experience. If you are not completely satisfied with your purchase, we offer a 30-day return policy for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Email our support team with your order number and the reason for your return to receive a prepaid shipping label.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging to ensure they are protected during transit back to our facility.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location using the provided prepaid label within 7 days of initiation.

• 4.
  Receive Your Refund

  Once we receive and inspect your return, we will process your refund to your original payment method within 5-7 business days.